Customer Service Representative

Functieomschrijving

Your main tasks and responsibilities:

• Intermediary for customers with internal departments (a.o. Sales, Technical Service, Production, Transport Planning) in order to:
• Manage daily inquiries regarding orders & delivery status, track & trace, logistics configurations, stock availability
• Keeping customers informed, setting and following up on commitments especially for critical part items to ensure customers' productions run smoothly
• Open order book reporting
• approved NPI/sample invoicing and seeing through till completion
• Creating delivery note orders and following up on their logistics status
• Expedite urgent and delayed shipments to customer’s premises
• Promptly resolve a customer complaint, return, invoice, and stock reconciliation.
• Order Management
• order placement, validating orders, and/or allocation for products based on forecast & Policies
• Control SAP for customer service and planning execution; (including product allocation)
• Customer Master data validation
• Plan, communicate and adjust customer order-book
• Drives customer KPIs and balances with Ampleons goals/interests
• Execute tasks to support tactical sales initiatives including, pull-forward of mismatched delivery commitments, promotion of product availability, and driving fast and positive responses to un-forecast/off-contract inquiries from customers
• Supporting role in QBRs,
• keeps track of and performs regular face-to-face business reviews with counterparts at all key customers to review a.o. performance, order coverage, review lead times and forecast and resolve supply issues
• links with the account managers to the relevant departments and supports follow-up.
• Identify business process improvement opportunities that optimize efficiency and improve service
• Assigned projects in the field of sales or supply chain as agreed with the manager

Functie-eisen

Your profile

• Bachelors degree
• 2-5 years of working experience in customer service and or planning, more is a plus
• Affinity with the customer service role and planning principles and topics (words like Material, Factory, Supply, S&OP, Demand, Accounts Receivables resonate with you)
• SAP or other ERP experience is a must
• Good written and spoken English
• Teamplayer, able to work with various departments and teams of which some are not co-located, you will work with different cultures and in different languages daily.
• Driven individual that continuously wants to develop and learn and goes the additional mile.
• Strong analytical skills, greatest attention to detail and accuracy
• Ability to work under pressure
• Last but not least, obviously very customer focused, internal and external

We offer you

• A position in an international environment with over 35 nationalities working in cross-functional teams across 18 locations
• A ‘flat’ organization: informal, flexible, no-nonsense and hands-on
• Growth and learning opportunities to develop yourself in Ampleon
• A competitive salary package including a bonus program
• A variety of inspiring events throughout the year, such as various development activities, sports and family events and many more
• An excellent pension scheme at PME
• 25 holidays and the ability to buy extra leave days
• A bicycle plan (tax advantage for bike and accessories)

Wij bieden

• Internationaal actief